Tutti Terms of Service
Updated November 1st, 2018
Tutti is an online marketplace that allows you to discover and book rehearsal spaces and also offer your rehearsal space to artists. Please read our service agreement carefully below prior to using our marketplace and its services as it governs your use of our platform.
Importantly, this Usage Agreement contains waivers of class actions and jury trials and an agreement to submit all claims and disputes to binding arbitration in Section 4 below. If you do not agree to all the terms and conditions of this Usage Agreement, including those governing disputes in Section 4, you may not use our platform or services.
This Tutti Services Agreement (“Agreement”) is a contract between DBMA Ltd (“Tutti” or “we”) and the person(s) that are registered with Tutti (“user” or “you”). This Agreement describes the terms and conditions that apply to your use of the Tutti marketplace to book or list rehearsal spaces or other rehearsal venue services through our website or apps and governs your rehearsal space for other users; and establishes the obligations owed between you and Tutti, and between you and other users.
Throughout this Agreement, the term “Service” means the service allowing you to book rehearsal spaces or offer your rehearsal space and rehearsal venue services to others through our website or apps (the “Platform”). The term Service does not include any services provided by third parties. The terms “Artist” and “Space” refer to the party Booking or Listing a Rehearsal Space, respectively.
A “Space” is the physical space or music studio that is made available to an Artist to use during specific times, and subject to specific Fees and any site-specific terms or limitations. A Space may “List” a Space by providing certain details about the Space including availability, pricing, and terms or limitations of use; this posting about a Space is called a “Listing.”
An artist may “Book” a Space by accepting the times, fees, and any additional terms (such as fees for Additional Engineering Services) or limitations of the Listing. A “Booking” is (i) only the grant of a limited, temporary, revocable license to use a Space, and (ii) if applicable, a contract for Rehearsal Venue services, in the manner, for the time, and subject to all restrictions provided, subject to this Agreement, and as confirmed through the Platform. The scope of the use, including times, specific fees, and other additional terms or limitations, constitutes a “Booking Agreement” that incorporates the terms and conditions of this Agreement and referenced policies. A Booking does not provide you a lease but only allows you limited access to use the Space or other service only as permitted in the Agreement and, as applicable, the Booking Agreement.
This Agreement is organised into 5 sections:
- Section 1: General Terms includes general terms describing your Account including creating an account, accepting or making payments, and describing how we communicate with you.
- Section 2: Platform and Service describes how you may and may not use the Platform and Service, and also describes how we use any data.
- Section 3: Tutti Services establishes the obligations of Spaces, including how to List a Space and what is expected of any Space Listed through the Service; and the obligations of Artists, including Booking a Space, expected behaviour, responsibility for payment of Fees, and Booking other services.
- Section 4: Termination, Disputes, and Binding Arbitration describes termination or suspension of this Agreement or your Account, and the process of resolving any disputes. This section contains waivers of both class actions and jury trials, and an agreement to submit all claims and disputes to binding arbitration. Please read this section carefully before accepting this Agreement –you may not use the Platform or Services if you do not agree to this section.
If you have questions about this Agreement, please contact us at firstname.lastname@example.org . Your use of the Platform or Services constitutes your ongoing acceptance of this Agreement, as amended.
Section 1: General Terms
Tutti provides you access to Services through the Platform. You may access the Platform through our website or apps. You may use the Service to List Spaces, Book Spaces as an Artist, communicate with other users, and access your Account.
You may also be permitted to Book Venue services (“Venue services”) through third-party service providers or through the Space, which may require you to agree to additional terms or conditions. These Venue services may include Audio Engineering, Production, or other Services that can take place in the Spaces. This is however not the main marketplace Service provided by Tutti.
We are continuously improving the Platform or Service for all users and reserve the right to make changes at any time. Changes we make to the Platform or Service, including discontinuing certain features, affect all users and we try to minimise disruption to users. However, these changes may affect users differently. We are not responsible if any specific changes we make to the Platform or Service adversely affect how you use them.
1.2 Your Account
Before using the functionality of our Platform or Services, you must create an account with Tutti (“Account”) and provide us with information about yourself or your company. We may ask that you update your Account or provide additional or different information at any time. This includes requiring additional details about Spaces or payment information. Any employees, contractors, or third-parties opening a new or using an existing account (collectively, “Agents”) represent and warrant that they have authorisation to act on behalf of a person or entity they claim to represent; and if such authorisation is not provided by the person or entity, such Agents acknowledge personal liability for all obligations and liabilities arising from or related to use of the Account by such Agents.
You will be required to provide an email address and password to keep your Account secure (“Credentials”) and agree to keep your Credentials private and secure. You are responsible for any actions taken on your Account using your Credentials whether or not authorised or taken by Agents to List or Book a Space or Venue services. You are solely responsible for the actions or communications of your Agents. We are not responsible for and disclaim all liability for use of your Account by your Agents.
When creating or using your Account, you may be required to provide information about yourself or your Space. You will only provide Content to us that you own or have authorisation to provide and ensure that Content is accurate and complete. You must keep any Content current, including your contact or payment information. We reserve the right, but shall not be obligated, to use public and private data sources to validate the accuracy of any Content. This may include validating your identity or business information or verifying information about Spaces. You will provide us any additional information to verify the accuracy or completeness of any Content that you provide, and we may condition your use of the Platform or Service on our ability to verify the accuracy and completeness of this Content. If you do not provide required Content to us as and when we request it, we may suspend or terminate your Account.
If you are not at least 18 years old, you may not open an Account, access the Platform, or use the Services. Users (including Agents) who use the Services or the Platform to List or Book Spaces, Venue services on behalf of individuals under 18 years old or provide access or use of Spaces by individuals under 18 years old, accept personal liability for all acts or omissions of such individuals.
You may close your Account at any time by emailing us at email@example.com. You are responsible for all activity associated with your Account made before it is closed including payment of Fees, Taxes, or other Payments; providing use of Spaces to Artists as previously Booked; or other liabilities caused by or resulting from use of the Platform or Service. You understand that we may retain Content and continue to display and use any public Content (including reviews of Spaces) provided to us prior to closing your Account.
At our sole option, we may suspend or terminate your Account.
1.3 Compliance with Laws
As used in this Agreement, “Laws” means all applicable federal, state, local, and other governmental laws, regulations, ordinances, codes, rules, court orders, and all recorded and unrecorded private contract, restrictions, covenants and other agreements . You will comply with all Laws applicable to your use of the Space, Services, Platform, Venue services, whether as a Space or Artist. While we may provide information to help you understand certain obligations of using or listing Spaces, we are not authorised to provide and do not provide any legal advice. You are solely responsible for your compliance with Laws and may only use the Platform or Service in compliance with applicable Laws. If you are unsure how to comply with Laws, you should seek legal advice related to Listing or Booking a Space.
1.4 Fees and Taxes
(a) Fees, Overtime. You are responsible for payment of fees, expenses, and other amounts related to Booking (“Fees”). Fees include amounts paid to Tutti, Spaces, and Venue services and as described in our Fees Overview. Tutti receives Fees for providing use of the Service, and Spaces receive Fees for Bookings. The specific Fees charged are presented when you request, complete, and pay for a Booking. Please review the Spaces individually listed cancellation policy on their Listing prior to submitting a Booking request. You should contact Spaces through the Platform before Booking if you don’t understand the Fees listed or their cancellation policy that will be applicable. Please email us at firstname.lastname@example.org at any time if you do not understand Fees or have questions regarding them.
A Booking provides a limited use of a Space or Venue services as described in the Listing and Booking Agreement, if applicable. If you use a Space or Venue services beyond the Booking you will be responsible for payment of additional Fees (“Additional Fees”) at the Space’s discretion. You are solely responsible for any damage done to the Space during your Booking.
While we may facilitate the collection of Fees for Spaces and Venue services, once remitted to Spaces, we are not responsible for the return of Fees or Deposits to Artists, where applicable.
(b) Taxes and Fines. You are solely responsible for payment of all taxes, levies, penalties, and other costs imposed by any taxing authority or government agency related to Listing or Booking Spaces or Venue services including any sales or occupancy tax, indirect taxes such as valued added tax (VAT) or goods and services tax (GST), usage or permitting fees, duties, and other taxes imposed by municipalities, states, or governments through regulation, ordinance, law, or judicial or regulatory interpretation (collectively “Taxes”). Except as required by Law, Tutti will not calculate, track or pay Taxes or submit Tax reporting on your behalf. You are responsible for all Taxes owed for Booking or Listing a Space, or providing or using Venue services including, without limitation, accurate calculation of Taxes due, timely remittance of Taxes to the appropriate taxing authority and maintenance of any required records and accounts. If any taxing authority demands that we pay such Taxes on your behalf, you are immediately liable to us for such Taxes and will reimburse or pay Tutti for such Taxes upon demand. You are also responsible for any penalties arising from your failing to comply with this Agreement including those issued by regulatory or taxing authorities, law enforcement, fire code or safety agencies, or other third parties; or that may be issued by us for losses we or users incur that are based on your failing to comply with this Agreement or misuse of the Platform, Services, Space, or Venue services (collectively, “Fines”). You understand and agree that Tutti does not provide you with any advice or guidance of any kind or nature regarding Taxes and that you have been advice to consult with your tax advisor for any required advice or guidance regarding Taxes.
(c) Payment. You will timely and fully pay any Fees, Taxes, or other amounts you owe under this Agreement. If you owe amounts and we are unable to receive payment through the Platform for any reason, then we may require that you pay through other means (such as direct debit). We may set-off any amounts owed to us through collection of funds that would otherwise be payable to you through the Platform. You are responsible for any costs or expenses associated with our recovering Fees, Taxes, or Fines owed, including our attorneys’ fees or expenses.
1.5 Receiving Payment
Acceptance and payment of funds between users or Tutti on the Platform (“Payment Processing”) is provided by Stripe. Your use of Payment Processing is subject to the Stripe Connected Account Agreement that includes the Stripe Services Agreement as may be modified by Stripe from time to time (collectively, the “Stripe Agreement”). As a condition using Payment Processing, you must provide accurate and complete information about you and your business and you authorise us to share this information to Stripe. All bank and credit card information is sent directly to and stored with Stripe using their security protocols. Tutti does not store your payment information on its systems and shall not have any responsibility for the safety or security of that information. Your use of Payment Processing is conditioned upon your compliance with the Stripe Agreement, and if the Stripe Agreement is terminated by Stripe you may not be able to use the Platform, or have your Account suspended or terminated.
We may change or add other payment processing services at any time upon notice to you, which may be subject to additional terms or conditions.
1.6 Communication and Notices
We may communicate with you and provide you information or notices regarding your Account or transactions through email or through messaging on the Platform. You will promptly respond to any communications you receive and understand that failure to do so may impact your ability to Book or List Spaces or use the Platform or Services.
We may send you notices to the email address or physical address included in your Account, through messaging on the Platform. You may send any notices to us at email@example.com . You agree that any email notice from us is considered accepted by you one day after such notice was sent and will have the same legal effect as if it were physically delivered to you.
You agree to receive any communications from us and transact with us electronically. This acceptance of emails or other electronic messages constitutes your consent and your electronic signature has the same legal effect as physically signing a document. You may withdraw this consent to transact electronically at any point by providing notice to us. However, given that electronic communication is integral to the Platform and the Services, following any such notice we may elect to close your Account.
If you have problems communicating receiving messages, please first please contact us at firstname.lastname@example.org.
1.7 Communication with Other Users
The Platform allows you to communicate with other users without disclosing sensitive personal contact information. It is your responsibility to use good judgment in the information you provide to other users. You may use the Platform only to List or Book Spaces or Venue services, communicate with us or other users, resolve disputes, or use other functionality we provide to you through the Platform. You may not use the Platform to send messages that are unwanted or unrelated to a Listing or Booking through the Platform, use the Platform to harass or attempt to market other services to users, or send spam.
We strongly recommend that you should use the Platform to communicate with other users. If you use other means of communication, you understand that you may be putting your personal contact information at risk of misuse. You also understand that any communications made outside of the Platform may impair your ability to recover all or some amounts owed to you in the event of a dispute between you and another user.
We are not responsible for, and disclaim all liability resulting from, any losses or harm to you resulting from sharing personal or sensitive information with other users, or communicating or engaging with users outside of the Platform.
Tutti, at its sole option and without notice or any obligation to do so, may from time to time (i) remove communications among users which contain or share personal contact information, or (ii) suspend or terminate the accounts of users that share personal contact information.
Section 2: Platform and Service
2.1 Ownership, License, Restrictions
Tutti owns all right, title, and interest in the Platform, Services, and all intellectual property embodied or contained in them (individually and collectively, “IP”). IP includes all registered or potential patents, copyrights, trademarks, trade secrets, and other proprietary rights. Through your Account, we grant you a limited, temporary, revocable, non-transferable, non-exclusive license to use the Platform and Service for the purposes described in this Agreement and only as provided to you through the Platform. This license does not constitute a transfer of ownership or grant you any additional rights to use the IP. We may suspend or close your Account and pursue legal action against you if we believe or determine that your use of the Platform, Service, or IP exceeds the scope of this grant; or that you are attempting to hack or disrupt the use of the Platform, Service, or IP by others; or that you are otherwise interfering with the normal operation of the Platform or Service.
2.2 Community Guidelines
We have established Community Guidelines that set our expectations for all users on the Platform. You will review and abide by the Community Guidelines whenever using the Platform or Services, communicating with other users, or using or providing use of Spaces. If you believe that another user is violating the Community Guidelines, please email us at email@example.com. Tutti shall have no duty to monitor users’ compliance with or to enforce the Community Guidelines and shall have no liability for any user’s violation of the Community Guidelines.
(a) Posting Content. You represent and warrant that you are authorised to provide Content to the Platform and that any Content you provide does not violate the proprietary or privacy rights of a third party. You may not provide any Content that is copyrighted by third parties without their express permission. You grant Tutti a fully-paid, worldwide, non-exclusive, perpetual license to use, copy, transmit, distribute, modify, publicly display, and sublicense any Content you provide to us. This grant includes our ability to use any Content for both internal use (such as analysis to improve the Platform or Services) or external use (such as in marketing or online advertising). If you cannot provide us the above grant then you may not provide Content to us. You agree to indemnify, defend and hold us harmless for any damages or losses based on third-party claims that Content violates proprietary or privacy rights.
(b) Restrictions on Certain Content. You may never post any Content that (i) is defamatory, obscene, profane, or pornographic; (ii) is abusive, harassing, or disrespectful of other users; (iii) violates applicable Laws, including those prohibiting discrimination, false advertising, privacy, or unlawful marketing; (iv) is intended to deceive or mislead, is false or inaccurate, or misrepresents the nature or condition of a Space; (v) contains marketing or promotional content unrelated to the details of a Space; or (vi) includes sensitive personal information, including payment, contact information, or personal account details.
(c) DMCA Notices. If you believe that any Content posted violates your copyright, please notify us at firstname.lastname@example.org. This notice should identify the specific Content and provide us with evidence of your ownership of the copyright or authorisation to enforce the rights of the copyright owner. Any information you provide to us may be shared with other users, third parties, or law enforcement to help assess the claim of infringement or remove infringing content. We will remove any content we determine to be infringing consistent with our obligations under the Digital Millennium Copyright Act (DMCA).
2.4 Privacy and Data Usage
Section 3: Tutti Services
3.1 Listing Spaces - This section applies to Spaces
(a) Listings. When you List a Spaces, you must provide details about the Venue including a description, the cost of a Booking, a list of equipment, current pictures, and other details about its potential uses and condition (collectively, “Description”). While it is important to communicate the benefits of your Space, the Description must be accurate and give potential Artists a reasonably good understanding of how they may use the Space for their Booking. Descriptions may not include any additional contractual obligations or alter Artists legal liabilities from those described in this Agreement.
(b) Transacting with Artists. All Spaces must comply with our Community Guidelines when Listing a Space, providing a Description, and in transacting with Artists. You are responsible for maintaining the Space and Venue Services so that Artists may reasonably use them as provided in the Description and Booking. Spaces must be in good working order and provided to Artists in a safe, clean and usable condition as described.
(c) Conduct and Fees. As a Space, you are solely responsible for ensuring that the Space complies with all applicable Laws including any local ordinances related to the condition, licensure, or registration of Spaces for use by Artists, and payment of Taxes. We may condition your continued use of the Platform and Services on your providing proof, to our reasonable satisfaction, of your compliance with Laws at any time.
3.2 Booking Spaces and Venue Services - This section applies to Artists
(a) Bookings. As an Artist, you should review the Description and availability to confirm they are appropriate for your Booking. The Platform allows you to confirm any details or ask the Space any specific questions about the Space or Venue Services, or confirm details of a Booking, without sharing your personal contact information. Prior to Booking, you will need to provide payment information through the Platform. Booking Fees will be shown before you complete your Booking. You are responsible for all Fees and Taxes associated with the Booking. All Bookings are subject to the Cancellation Policy listed on each individual Space Listing.
When you Book a Space, you are only provided a license to use the Space as described in the Booking and confirmed by the Space, subject to this Agreement and any Booking Agreement. A Booking does not provide you a lease or access or use of the Space beyond the specified time and Description.
(b) Conduct and Fees. You will comply with the Community Guidelines and any Booking Agreements throughout the Booking and use the Space or Venue Services only as permitted or agreed upon and consistent with the Description, and assure that any attendees do the same. During your Booking, you are responsible for (i) the behaviour and acts of others in attendance that access the Space, (ii) ensuring that the use does not exceed any limitations identified in the Booking, (iii) complying with applicable Laws. You are responsible for and accept all liability for any damage done to the Space during your Booking by yourself or others in attendance whether intentional or not, for your failure to comply with applicable Laws, and for any Fines you incur. You agree the Space and all equipment will be in substantially the same condition as provided to your or as otherwise agreed in any Booking Agreement and consistent with the Community Guidelines, and to promptly notify Spaces of any damage done to the Space or Amenities.
3.3 Required and Supplemental Insurance
(a) Required Insurance. Every user will acquire and maintain all insurance as required by Law and suitable for you or your business. You are solely responsible for understanding and evaluating what insurance is appropriate to cover damage, loss, injury, legal liability, and other harm specific to you, your business, those attending the Booking, third parties, the Space, and deciding what coverage, limits and providers are appropriate for you.
3.4 Cancellations and Refunds
All cancellations and any refunds that may be available to you are subject to our Fees and all cancellations are subject to the Tutti Cancellation Policy, in addition to any individual space Cancellation Policy as identified on each individual Space Listing. Tutti is not liable for any fees, expenses, or liability that is not in compliance with the Cancellation Policy for a Listing.
Section 4: Termination, Disputes, and Binding Arbitration
4.1 Term, Termination, and Survival
(a) Term and Termination By User. You consent to this Agreement when you first access or use the Platform or Services, and your continued use of the Platform and Services constitutes your ongoing consent to this Agreement as amended from time to time. You may terminate this Agreement by closing your Account with us, however this will not immediately terminate any ongoing rights or obligations you or we may have. This includes any obligations to pay for Bookings, to honour any Bookings made before termination, or to pay Fees, Taxes or Fines due; or any liabilities that you incurred prior to termination.
(b) Suspension or Termination by Tutti. We may suspend your Account--including your ability to communicate with other users or receive payments, or complete a Booking--or terminate this Agreement and your Account at any time including, without limitation, (i) if we believe that use of your Account poses a risk to Tutti, you, other users, or third parties, (ii) actual or potential fraud by you or on your behalf, (iii) your failure to respond to communications from us or other users, or (iv) your failure to comply with this Agreement or applicable Law.
(c) Survival. The following provisions will also survive termination of this Agreement: Sections 1.3 (Compliance with Laws), 1.4 (Fees and Taxes), 1.6 (Communication and Notices), 1.7 (Communication with Other Users), 2.1 (Ownership, License, Restrictions), 2.2 (Content), 2.4 (Privacy and Data Usage), Section 3.1(Conduct and Fees) for Spaces, Section 3.2(b) (Conduct and Fees) for Artists, 3.3 (Required and Supplemental Insurance), 3.7 (Cancellations and Refunds), 4 (Termination, Disputes, and Binding Arbitration), and Section 5 (Additional Legal Terms).
4.2 Binding Arbitration
This section describes how disputes or claims arising under this Agreement between you and Tutti or between you and another user (not resolved through the process set forth in Section 4.3) will be resolved. It includes waivers to both a jury trial and your ability to join other plaintiffs as part of a class action. Please read this section carefully before accepting this Agreement—you may not use the Platform or Services if you do not agree to this section.
(a) Class Action and Jury Waiver. Each party agrees that any action or claim arising from or related to this Agreement or any Booking Agreement may only be brought on an individual basis and not part of a class action or consolidated arbitration, or join claims with other users or third parties. Further, each party expressly waives its right to a jury in arbitration and court, where permitted. You may opt-out of this class action and jury waiver described in Section 4.2(a) by emailing us at email@example.com within 30 days of your first use of the Platform or Services. You must include your name, phone number, physical address, and email address in your opt-out notice. This is your only mechanism for opting out of this Section 4.2(a) and failure to do so as described constitutes your consent to this waiver. If you choose to opt out of this Section 4.2(a), please note that all other provisions in this Agreement will remain intact and in full force and effect.
(b) Conflict of Rules. If any provision of this Section 4.2 is found to be invalid or unenforceable, the reviewing court or arbitrator, as applicable, will interpret or revise the provisions only as minimally necessary to comply with Law. All the other provisions will remain enforceable and intact as written.
4.3 Disputes Between Users
This section describes how disputes or claims arising under this Agreement between you and another user will be resolved. Please read this section carefully before accepting this Agreement—you may not use the Platform or Services if you do not agree to this section.
(a) Initial User Dispute Resolution. You agree to first attempt to resolve any disputes, disagreements, or claims that you have with other users (“User Dispute”) in good faith through the Platform. If you are unable to resolve the User Dispute, you then will submit the User Dispute to us at firstname.lastname@example.org. In our sole discretion, we may (i) require that you submit additional details regarding any User Dispute, and/or (ii) hold any pending payments or reverse any payments already made to you and hold such payments pending final resolution of the User Dispute. We will review the summary and communications made on the Platform. We may, but are not required to, also review communications made outside of the Platform. Upon review and investigation, we will either (a) provide you and the other user our conclusion based on the summary provided, which you agree to accept as final and binding determination with the same force and effect as if determined through arbitration as provided in Section 4.2; or (b) require that the dispute is resolved through binding arbitration adjudicated by a third party as provided in Section 4.2(a). The party filing the User Dispute will be responsible for payment of any costs associated with that filing, including costs borne by Tutti. As a part of the User Dispute, you may also seek to recover these costs if you prevail. Any payments held by Tutti pending final resolution of a User Dispute shall be disbursed by Tutti as determined by Tutti, the arbitrator, or a court of competent jurisdiction.
4.4 Confidentiality of Proceedings
Any proceedings pursuant to this Section 4 and their results will be maintained as confidential by all parties. Except as may be required by Law, the parties and those persons participating in the proceedings on their behalf will not disclose and will maintain the confidentiality of all materials, testimony, and evidence provided during the proceeding as well as the results of such proceeding. The parties agree to enter into a separate confidentiality agreement or order, as appropriate, to maintain the confidentiality of the proceedings.
Section 5: Additional Legal Terms
5.1 Right to Amend
We may amend or modify this Agreement at any time by posting the modified Agreement on our website, sending you a copy via email, or otherwise communicating the amendment to you through the Platform. Your continued use of the Platform or Services after we amend or modify this Agreement constitutes your consent to the revised Agreement.
Tutti is not responsible or liable for non-performance caused by communication failures or non-performance of Spaces.
Cancellations of Bookings, whether with or without cause, or caused by events outside of your reasonable control, are subject to individual Space Listing Cancellation and Refund Policy. Please review it carefully before Booking a Space or Venue Services.
5.3 No Assignment
You may not assign this Agreement or any rights granted to you, including operation or management of your Account, without our prior written consent. Any attempt to do so without our prior consent will be void. We may assign this Agreement upon notice to you as part of a sale or transfer of part or all of our business. Any permitted transfer will inure to the benefit of and bind any successors in interest.
TUTTI PROVIDES THE PLATFORM AND SERVICE TO LIST AND BOOK SPACES AND VENUE SERVICES, AND COMMUNICATE WITH OTHER USERS. WE ARE NOT RESPONSIBLE TO YOU OR ANY THIRD PARTY FOR PROVIDING, OR FOR THE CONDITION OR NATURE OF, ANY SPACE OR VENUE SERVICES. SPACES, ARTISTS, AND VENUE SERVICE PROVIDERS ARE INDEPENDENT THIRD-PARTIES AND ARE NOT AFFILIATED, CONTROLLED BY, OR EMPLOYED BY TUTTI. SPACES SET THEIR OWN PRICES, USE THEIR OWN FACILITIES AND RESOURCES, AND MAY CONDITION USE OF SPACES OR VENUE SERVICES AS THEY FEEL IS APPROPRIATE FOR THEIR BUSINESS.
YOU UNDERSTAND AND AGREE THAT USE OF THE PLATFORM AND SERVICES ARE AT YOUR OWN RISK. TUTTI IS NOT RESPONSIBLE FOR PERFORMING AND DOES NOT PERFORM BACKGROUND CHECKS ON ARTISTS, SPACES, OR VENUE SERVICES PROVIDERS (INCLUDING CRIMINAL OR CIVIL CHECKS); DOES NOT REVIEW THE CONDITION OF SPACES OR ENSURE THAT THEY COMPLY WITH EXISTING LAW, MEET ANY SPECIFIC REQUIREMENTS, OR ARE CONSISTENT WITH THEIR DESCRIPTION; AND DOES NOT GUARANTEE PERFORMANCE OF ANY USER OR THIRD PARTY. ANY INFORMATION PROVIDED TO YOU REGARDING ARTISTS, SPACES, OR VENUE SERVICES PROVIDERS IS ONLY PROVIDED TO FACILITATE YOUR USE OF THE PLATFORM AND IS PROVIDED “AS IS” AND WITHOUT ANY REPRESENTATION OR WARRANTY. TUTTI DISCLAIMS ALL REPRESENTATIONS AND WARRANTIES, EXPRESS AND IMPLIED, THAT ANY INFORMATION PROVIDED THROUGH THE PLATFORM IS ACCURATE OR COMPLETE, OR THAT ANY ARTISTS, SPACES, OR VENUE SERVICES PROVIDERS WILL BE PROVIDED TO YOU AS DESCRIBED. TUTTI DISCLAIMS ALL RESPONSIBILITY FOR AND LIABILITY RESULTING FROM THE NEGLIGENCE, INTENTIONAL MISCONDUCT, OR CRIMINAL ACTIVITY OF ALL USERS OR THIRD PARTIES, OR ANY INJURY OR PROPERTY DAMAGE THAT OCCURS TO YOU, THIRD PARTIES, OR PROPERTY WHILE ACCESSING OR USING SPACES OR VENUE SERVICES.
THE PLATFORM AND SERVICES ARE PROVIDED TO YOU ON AN “AS IS” AND “AS AVAILABLE” BASIS WITHOUT ANY GUARANTEE OR WARRANTY OF ANY KIND, EXPRESSED OR IMPLIED, INCLUDING WITHOUT LIMITATION WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, SUITABILITY FOR YOUR PARTICULAR USE, OR NON-INFRINGEMENT. WITHOUT LIMITING THE FOREGOING, WE DISCLAIM THAT THE PLATFORM OR SERVICES ARE FREE FROM ERROR OR VIRUSES; THAT THEY WILL NEVER CAUSE HARM; THAT THEY MEET OR BE SUITABLE FOR YOUR NEEDS OR REQUIREMENTS; THAT THEY ARE ALWAYS AVAILABLE; OR THAT THEY ACCURATELY REPRESENT SPACES OR VENUE SERVICES PROVIDERS. WE EXPRESSLY DISCLAIM ANY OBLIGATION TO CORRECT ERRORS, EVEN THOSE THAT WE ARE AWARE OF, AND MAY CHOOSE TO DISCONTINUE OPERATION OF THE PLATFORM OR SERVICE, OR FEATURES OF EITHER, AT ANY TIME.
5.5 Representations and Warranties
By opening your Account, you represent and warrant that (a) you are authorised to use the Platform and Services and have authority to execute this Agreement; (b) that you have only one Account with us and have not had an Account terminated by us previously; (c) all information provided to us is accurate and complete; (d) you will not use the Platform or Services in violation of Law or the Community Guidelines, to commit fraud, to deceive other users, or for any other improper purpose; and (e) you are authorised to provide any Content to us.
When using the Platform or Services as a Space, you further represent and warrant that (f) you are permitted under applicable Laws to List any Spaces provided; (g) your Listing of a Space and the Space itself comply with applicable Laws; and (h) you will reasonably facilitate the use of, and not obstruct the use of, the Spaces as Booked by Artists.
When using the Platform or Services as a Artist, you further represent and warrant that (i) you will comply with any Booking Agreements; (j) you will not use Spaces or Venue services in a manner that violates Laws or Community Guidelines, or that facilitates the violation of either by third parties; and (k) that any payment Credentials provided to us may be used as described in this Agreement.
You will indemnify, defend and hold Tutti and its owner(s), agents, members, information providers, attorneys, or affiliates (collectively, “Tutti Affiliates”) harmless against all third-party claims, liabilities, losses, damages, and related expenses (including reasonable legal expenses) (collectively, “Claims”) arising from or related to (a) provision of your Space (for Spaces) or Venue service (for Spaces), or use of Spaces or Venue services (for Artists); (b) Content you provide through the Platform; (c) your failure to comply with Laws; (d) your providing of information to us that is inaccurate or incomplete, (e) your breach of any of your obligations under this Agreement, and (f) any contract or other agreement between you and any other user other than through the Platform. This indemnification will survive termination of this Agreement.
5.7 Limitations of Liability
EXCEPT TO THE LIMITED EXTENT OF THE TUTTI FEES (AS DEFINED BELOW) UNDER NO CIRCUMSTANCES OR ANY LEGAL THEORY WILL TUTTI OR ITS OWNERS, AGENTS, MEMBERS, INFORMATION PROVIDERS, ATTORNEYS, OR AFFILIATES BE LIABLE TO YOU OR ANY THIRD PARTY FOR ANY DAMAGES (WHETHER DIRECT, INDIRECT, GENERAL, COMPENSATORY, INCIDENTAL, CONSEQUENTIAL, SPECIAL, PUNITIVE, EXEMPLARY OR OTHERWISE), INJURY, CLAIM OR LIABILITY OF ANY KIND OR CHARACTER BASED UPON OR ARISING FROM YOUR USE OF OR INABILITY TO USE THE PLATFORM OR SERVICES, OR SPACES OR VENUE SERVICES, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF DAMAGES. IF YOU ARE DISSATISFIED WITH THE PLATFORM OR SERVICES, OR ANY CONTENT CONTAINED THEREIN, YOUR SOLE AND EXCLUSIVE REMEDY IS TO DISCONTINUE USING THE PLATFORM AND SERVICES.
AS USED HEREIN, “TUTTI FEES” SHALL MEAN THE AMOUNT PAID BY YOU TO TUTTI, EXCLUDING ANY AMOUNTS THAT WERE PAID OR PAYABLE TO SPACES OR VENUE SERVICES, FOR USE OF THE PLATFORM OR SERVICES.
THE LIMITATION OF LIABILITY SET FORTH ABOVE APPLIES TO THE EXTENT PERMITTED BY LAW.
5.9 Entire Agreement; Interpretation
This Agreement together with any Booking Agreement constitutes the entire agreement between you and Tutti governing your use of the Platform or Services. This Agreement supersedes all prior understandings or agreements between you and Tutti. As between you and Tutti, this Agreement controls over any conflicting terms in a Booking Agreement except where expressly stated otherwise and agreed upon in writing between the parties.
(a) Any monetary amounts described in this agreement will be in GBP and “£” will be read to mean Great British Pound.
Effective date: November 1st, 2018
We appreciate your business, visit to, and use of our Platform. As a visitor to our Platform and User of our Services, we consider the privacy of your data and information, whether corporate or personal, to be of fundamental importance and a top priority. Information we gather from you as a User, not only facilitates interactions and transactions between us and you and other Users, but also helps us continually improve your Platform experience.
Information We May Collect From You
We collect the following types of personal information in order to provide you with the use and access to our Platform and our Services:
- personal information you provide to us such as your name, title, home and/or business address (billing (if applicable) and/or mailing address), email address, home and/or business phone number, mobile telephone number, wireless and/or fax number, physical contact information
- other information, personal or otherwise, such as Music Space and/or Music Instrument and/or Music Equipment characteristics, availability or preference, as applicable, Platform use history and marketing preferences, that you provide to us through questionnaire, correspondence, chats, dispute resolution, or shared by you from other social applications, services, or websites;
- additional personal information we ask you to submit to authenticate yourself or if we believe you are violating our Platform policies (for example, we may ask you to send us an ID or bill to verify your address, or to answer additional questions online to help verify your identity);
- other supplemental information obtained from third parties such as demographic and navigation data; your program level in their User incentive program and your Tutti Account information; and, especially with respect to Hosts, your credit check information, and additional information about you from a credit bureau, as permitted by law;
- information from your interaction with our Platform, Services, content and advertising, including, but not limited to, web logs, device ID, device type, geo-location information, computer and connection information, statistics on User behaviour, page views, traffic to and from the Platform, ad data, IP address and standard web log information; and
- details of interactions, communications and transactions you carry out through our Platform.
Guest Users may be required to provide information to Hosts in the course of Hosts offerings Music Space and other related services. Such information may range between personal and public information and may include, without limitation (i) personal identification, (ii) reasonable professional background information, and (iii) dates of Music Space usage.
Hosts are required to keep information provided by Guest Users confidential, and may be liable to Tutti and the applicable Guest User for any breach of confidentiality.
Sharing Information With Our Third Party Payment Processor
Sharing of Information and Registration with Social Media Platforms
We offer and will be offering sign-on Services that allow you to use third party login credentials to access our Platform. We also offer Services that allow you to share information with third party social media websites such as Facebook, Google Plus, Twitter, YouTube and others.
Our primary purpose in collecting personal information is to provide you with access to our Platform and our Services, and provide you with a safe, smooth, efficient, and customised experience. You agree that we may use your personal information to:
- where applicable, process transactions between you and us;
- process data internally, for instance compile statistical information about your interests and that of other Users in relation to the Services on our Platform;
- provide you with information, Services that you request from us or which we believe would interest you in a way that is targeted and relevant;
- provide access to our Platform and the Services and User support you request;
- carry out contractual obligations based on agreements entered between you and us;
- resolve disputes and troubleshoot problems;
- prevent, detect, and investigate potentially prohibited or illegal activities, and enforce our Terms and Conditions;
- customise, measure, and improve our Services, content, and advertising to ensure you have a better User experience on our Platform;
- tell you about our Services and those of our corporate family, as well as changes to them;
- advise you of forthcoming new Services, Music Spaces and/or Music Instruments and/or Music Equipment, and promotional offers;
- deliver targeted marketing, Service updates, and promotional offers based on your communication preferences;
- compare information for accuracy, and verify it with third parties;
Please note that if the email address you provide to us is a wireless email address, and you have elected to receive promotional messages from us, you agree to receive messages at such address from us, unless and until you have elected not to receive such messages by following the instructions in the marketing section below. You understand that your wireless carrier's standard rates apply to these messages, and that you may change your mind at any time by following the instructions in the marketing section below. You represent that you are the owner or authorised user of the wireless device on which messages will be received, and that you are authorised to approve the applicable charges.
We do not sell, trade or lease your personal information to third parties for their marketing purposes without your explicit consent. We may combine your personal information with information we collect from other companies and use it to improve and personalise our Services, content and advertising.
If you do not wish to receive marketing communications from us, you can indicate your communications preference in your Tutti Account, or within direct communication channels with us including through means we may seek to contact you such as email, text, SMS or any other messaging service, telephone, fax and by post.
Our Disclosure of Your Information
We disclose personal information to respond to legal requirements, enforce our policies, respond to claims that a listing or other content violates the rights of others, or protect anyone's rights, property, or safety. Such information will be disclosed in accordance with applicable laws and regulations.
We also share your personal information with:
- our affiliates to provide joint content and Services (like registration, transactions, and User support), to help detect and prevent potentially illegal acts and violations of our policies, and to guide decisions about their products, sites, applications, tools, services and communications. We shall use this information to send you marketing communications only if you have requested our Services and will use your personal information in compliance with our Privacy Policies and our global privacy standards;
- service providers and other third parties that provide products or services for or through our Platform or for our business (such as website or database hosting companies, address list hosting companies, email service providers, analytics companies, distribution companies, fulfilment companies, and other similar service providers that use such information on our behalf) under contract who help with our business operations (such as, but not limited to, fraud investigations, bill collection, insurance service providers, affiliate and rewards programs, site operations, and co-branded credit cards);
- other third parties to whom you explicitly ask us to send your information (or about whom you are otherwise explicitly notified and consent to when using a specific Service) including third party incentive or reward programs in which you may enrol, and we may participate, which information shared would be limited;
- law enforcement, governmental agencies, authorised third parties, judicial proceedings, including a valid court order in relation to litigation or in response to a verified request relating to criminal investigations or alleged illegal activity or any other activity that may expose us, you, or any other User to legal liability. In such events, we will disclose information relevant and necessary to the investigation, inquiry or court proceedings, such as name, city, state, ZIP code, telephone number, email address, User ID history, IP address, fraud complaints, Platform use history, and anything else we may deem relevant in that regard;
- other business entities which provide offers to select Users through us. When we do this, we do not provide those businesses with your name and address, and you have every right to notify us that you are not interested in receiving such offers; and
Without limiting the above, in an effort to respect your privacy and our ability to keep the community free from bad actors, we will not otherwise disclose your personal information to law enforcement, other government officials, or other third parties without a subpoena, court order or substantially similar legal procedure, except when we believe in good faith that the disclosure of information is necessary to prevent imminent physical harm or financial loss or to report suspected illegal activity.
Further, other than as set forth above, you will receive notice when information about you might go to third parties, and you will have an opportunity to choose not to share the information.
Information You Share on our Platform
Your User ID is not displayed throughout the Platform (and so is not available to the public), although for our internal purposes and out of the public eye, it is connected to all of your Tutti activity. For Guest Users, people you allow to use your Tutti Account on the Platform, can see your Host and Music Space and/or Music Instrument and/or Music Equipment selections and usage as well as other related information. Once you select a Music Space and start interacting with a potential Host, the Host can see some of your identifying information. For Hosts, people you allow to follow you on the Platform, can see your Music Space(s) and/or Music Instrument(s) and/or Music Equipment, the price for their use, and some of your identifying information. Notices sent about suspicious activity and policy violations on our Platform refers to User IDs and specific items. So, if you associate your name with your User ID, the people to whom you have revealed your name will be able to personally identify your Tutti activities.
If you access our Platform from a shared computer, a computer in an Internet café or another person’s mobile phone, certain information about you, such as your User ID, activity, or reminders from Tutti, may also be visible to other individuals who use the computer or mobile phone after you.
Our Texting Service
Our Platform will have or currently has a robust texting service as part of its Services (the “Texting Service”). Through the Texting Service, Guest Users and Hosts can connect and communicate freely. We do not monitor the text messages of Guest Users and Hosts. However, in the unlikely event that we become privy to any leaked messages of Guest Users and/or Hosts, we shall not be responsible or liable for any loss or damage arising from such leaked messages, whether it was caused by a failure of Tutti’s systems, an act of Tutti’s employees or an act of cyber hacking.
Using Information from Us
We enable you to share personal information using the Platform and our Services. We encourage you to disclose your privacy practices and respect the privacy of other Users. To help protect your privacy, we allow only limited access to other Users' contact and usage information to facilitate connection, interaction and flow of relevant or common information. When Users are involved in connecting with each other, they may have access to each other's name, User ID, email address and other contact information. In all cases, you must give other Users a chance to remove themselves from your database and a chance to review what information you have collected about them.
You agree to use User information only for:
- User connection-related purposes that are not unsolicited commercial messages;
- using Services offered through Tutti; or
- other purposes that a User expressly chooses.
We use “cookies” (small data files placed within your computing device) on certain of our pages to help analyse our Platform page flow; customise our Services, content and advertising; measure promotional effectiveness, and promote trust and safety. Cookies track your movement on our Platform, including what you view, your transactions and what you purchase. They essentially serve to improve and personalise your experience on our Platform.
A few important things you should know about our use of these technologies are:
- most cookies are "session cookies," meaning that they are automatically deleted from your hard drive at the end of a session;
- you are always free to decline our cookies if your browser permits, although doing so may interfere with your use of our Platform or Services;
- you may encounter cookies from third parties, known as service providers, that we have allowed on our Platform that assist us with various aspects of our Platform operations and services; and
- you also may encounter cookies from third parties on certain pages of our Platform that we do not control and have not authorised. (For example, if you view a Platform page created by another User, there may be a cookie placed by that page).
We may use "clear GIFs" (also known as "web beacons" or "pixel tags") or similar technologies, in the Platform and/or in our communications with you, to enable us to evaluate Platform usage information about visitors to our Platform, target campaigns, upgrade visitor information, and know whether you have visited a Platform page or received a message. A clear GIF is typically a one-pixel transparent image (although it can be a visible image as well), located on a Platform page or in an email or other type of message, which is retrieved from a remote site on the Internet thus enabling the verification of an individual's viewing or receipt of a Platform page or message. A clear GIF may enable us to relate your viewing or receipt of a Platform page or message to other information about you, including your personal information.
IP Address and Clickstream Data
Our server automatically collects data about your server's Internet address when you visit us. This information, known as an Internet Protocol address, or IP Address, is a number that's automatically assigned to your computer by your Internet service provider whenever you're on the Internet. When you request pages from our Platform, our servers may log your IP Address and sometimes your domain name. Your IP Address is used to help identify you and to gather demographic information about our Users as a whole. Our server may also record the referring page that linked you to us (e.g., another website or a search engine); the pages you visit on our Platform; the website or mobile application you visit after our Platform; the ads you see and/or click on; other information about the type of web browser, computer, platform, related software and settings you are using; any search terms you have entered on this Platform or a referral site; and other web usage activity and data logged by our web servers. We use this information for internal system administration, to help diagnose problems with our server, to administer our Platform, and to customise your User experience. Such information may also be used to gather demographic information, such as country of origin and Internet Service Provider. We may link this information with your personal information.
Any or all of these activities with regard to Platform usage information may be performed on our behalf by our services providers, including, for example, our analytics vendor(s) and our email management partner(s).
No Spam, Spyware or Spoofing
We and our Users do not tolerate spam. Make sure to set your Tutti communication preferences so we communicate to you as you prefer. You are not licensed to add other Users to your mailing list (email or physical mail) without their express consent. To report Tutti-related spam or spoof emails to Tutti, please forward the email to email@example.com.
You may not use our communication tools to send spam or otherwise send content that would violate our Terms and Conditions. We automatically scan and may manually filter messages to check for spam, viruses, phishing attacks, and other malicious activity or illegal or prohibited content, but we do not permanently store messages sent through these tools. If you send an email to an email address that is not registered in our community (via Refer-a-Friend or other tools), we do not permanently store that email or use that email address for any marketing purpose. We do not rent or sell these email addresses.
With identity theft a continuing problem, it has become increasingly common for unauthorised individuals to send email messages to consumers, purporting to represent a legitimate company such as a bank or on-line merchant, requesting that the consumer provide personal, often sensitive information. Sometimes, the domain name of the email address from which the email appears to have been sent, and the domain name of the website requesting such information, appears to be the domain name of a legitimate, trusted company. In reality, such sensitive information is received by an unauthorised individual to be used for purposes of identity theft. This illegal activity has come to be known as “phishing.”
We will never request your password or social security number via email. If you receive an email or other correspondence requesting that you provide any sensitive information (including your Platform password or credit card information) via email or to a website that does not seem to be affiliated with our Platform, or that otherwise seems suspicious to you, please do not provide such information, and report such request to us using the email firstname.lastname@example.org.
Accessing, Reviewing and Changing Your Personal Information
Your password is the key to your Tutti Account. Use unique numbers, letters, and special characters, and do not disclose your Tutti password to anyone. If you do share your password or your personal information with others, remember that you are responsible for all actions taken in the name of your Tutti Account. If you lose control of your password, you may lose substantial control over your personal information and may be subject to legally binding actions taken on your behalf. Therefore, if your password has been compromised for any reason, you should immediately notify Tutti and change your password.
You can see, review, and change most of your personal information by signing on to Tutti. Generally, we will not manually modify your personal information because it is very difficult to verify your identity remotely. You must promptly update your personal information if it changes or is inaccurate. Once you make a public posting, you may not be able to change or remove it. Upon your request, we will close your Tutti Account and remove your personal information from view as soon as reasonably possible, based on your Tutti Account activity and in accordance with applicable law. We do retain personal information from closed accounts to comply with law, prevent fraud, collect any fees owed, resolve disputes, troubleshoot problems, assist with any investigations, enforce our Terms and Conditions, and take other actions otherwise permitted by law.
How we Protect and Store Personal Information
We take steps to ensure that the personal information we collect is accurate and up to date, and we provide you with the opportunity to update your information through your Tutti Account profile settings. We retain information as long as it is necessary and relevant for our operations or for as long as is expressly agreed between you and us. In addition, we may retain personal information from closed accounts to comply with the law, prevent fraud, collect any fees owed, resolve disputes, troubleshoot problems, assist with any investigation, enforce our Terms and Conditions and take other actions permitted by law.
Although we try our best to protect the security and integrity of your personal information against both unauthorised physical and electronic access, we cannot guarantee that information during transmission through the Internet or any computer network is entirely safe from unauthorised intrusion, access or manipulation. We will make your sensitive information available to our employees and agents on a need-to-know basis. Nonetheless, we will have no liability for disclosure of information to anyone due to errors or unauthorised acts of third parties during or after transmission. In any event, where we believe personal data has been compromised, we will notify you of this.
Please note that it is important for you to protect against unauthorised access to your password and your computer. You agree to (a) immediately notify us of any unauthorised use of your password or Tutti Account or any other breach of security, and (b) ensure that you exit from your Tutti Account at the end of each session, especially where you are accessing our Platform on a public computer. It is your sole responsibility to control the dissemination and use of your password, control access to and use of your Tutti Account, and notify us when you desire to cancel your Tutti Account on our Platform. We will not be responsible or liable for any loss or damage arising from your failure to comply with this provision.
Right to a Copy
You have a legal right to request and obtain a copy of the information we hold about you. This includes information on how this will be used and to ensure this information is accurate. You may review and edit the personal information that is stored in your Tutti Account on our Platform. You may send us new or updated information at any time. Considering the foregoing, we will endeavour to respond to your request to access, update or delete your information as soon as practicable. Before we are able to provide you with any information, correct any inaccuracies or delete any information, however, we may ask you to verify your identity and to provide other details to help us to respond to your request. In addition, you have the right to request access to the personal information that we hold about you at any time.
If your privacy questions are not answered online, you may write to us by using the Contact form email@example.com. , or by emailing us at
Effective date: November 1st 2018