Community Guidelines, Cancellation Policy, & GDPR Compliance Policy
Tutti Community Guidelines
Updated November 7th, 2018
We are aiming to make Tutti the most trusted online marketplace to rent creative spaces. In order to do that, we need to build an outstanding community of both artists and studios. We are building our marketplace upon a foundation of trust, best interest of our community, and therefore have created these Community Guidelines that we actively enforce. We take violations of these Community Guidelines seriously and may suspend or terminate an Account for ongoing or serious violations. Fraudulent or illegal activity may also be subject to legal action taken. We reserve the right to also edit or remove content on our site that violates these Community Guidelines or if we believe it adversely affects the integrity of the Tutti marketplace or it’s users.
Guidelines are part of and use words and phrases that are identified in our
Terms of Service (Services Agreement). If you have any questions about these
Community Guidelines or if you believe that a user has violated these Community
Guidelines, please email us immediately at firstname.lastname@example.org.
1. Comply with local laws, local zoning ordinances, local noise regulations, and tax laws at all times.
Tutti is not liable for ensuring compliance and it is the responsibility of spaces and each listing owner to ensure all local laws, zoning ordinance, local noise regulations, and also tax compliance are met. You must also legally report income generated from Tutti to your business and it is your responsibility to do so. If you are responsible for charging local taxes on services, you must also comply with these regulations.
2. Accurate representation of the spaces, pricing, and services of each space.
Most artists and those looking to book your venue have not seen the space in person, so be honest and clearly represent the space and the services that you are offering. Do not misrepresent pricing or dishonestly make claims by any means. We will take proactive action if it is reported or discovered that you are misrepresenting your space or the services that you offer.
3. Only list and offer a space that you have permission to offer.
Only list space that you have permission to offer. If you are subletting a space and are not permitted to then further offer it, do not offer it on Tutti without consent by the owner to do so. If it is discovered that you are offering a studio on Tutti that you do not have permission to offer, the listing will be immediately removed and your account is subject to be removed from our site.
1. Comply with all space rules, policies, and booking agreement.
All artists and those that have booked a space through Tutti must only use the space as described by the space listing owner, and as agreed upon in the booking agreement. Spaces take pride in their facilities, the equipment, and their profession and will be expecting the same professional respect and courtesy that they are providing.
2. Never engage in illegal or prohibited activity on space premises.
All local laws are enforceable and space owners can notify authorities if laws are being broken on their property or on their venue premises. Never engage in any illegal activity on venue property or premises.
1. Communicate honestly with others.
Tutti is a marketplace that depends on the honesty, integrity, and best interest of everyone that uses the platform. Only message others with the best intent in mind, do not make false claims, misrepresentations, do not engage in fraudulent activity, and do not willingly be deceitful.
2. Transact honestly and with the intended use of Tutti.
Tutti is intended to be a marketplace for artists to book creative spaces and venues to offer their spaces. Any transactions that are not intended for this purpose, are misrepresented, have fraudulent intent, or otherwise deemed harmful to either user will be immediately reviewed and if fraudulent, legal action will be taken by Tutti if deemed necessary. All users and transactions are also applicable to the Terms of Service that is agreed upon by using the platform.
3. Respect others privacy and information.
Many spaces are owned and operated by world-renowned professionals. Some spaces may also have well-known artists present at the space during your booking. It is professional and common courtesy to respect the privacy of the spaces, others on the premise, and the information of both the spaces and professionals that may be offering venue services. In some cases, spaces may require artists to sign a Non-Disclosure Agreement (NDA) at the venue prior to their booking. If there is ever an issue with privacy, venue security, or space rules, please send us an email immediately at email@example.com.
Tutti Cancellation Policy
Updated November 7th, 2018
In the event that a confirmed booking needs to be cancelled either by an artist booking a space or the space, the following Booking Cancellation Policy applies. We encourage both artists and spaces to communicate directly in the event of a cancellation as soon as possible and also immediately notify firstname.lastname@example.org to initiate a booking cancellation.
You must agree to this Booking Cancellation Policy as part of the Terms of Service (Services Agreement) and Community Guidelines in order to use the Tutti platform. If you do not agree to this policy, you must not use the platform.
Tutti will initiate all refunds, fees, or applicable payments in accordance with this policy. We also reserve the right to collect any fees for cancellations in accordance with this Booking Cancellation Policy.
Booking request pending
Full refund and all platform fees refunded
30+ days prior to booking start time
100%, minus platform fees
7 calendar days or less to booking start time
50%, minus platform fees
Within 48 hours of booking start time
The only time the above Cancellation Policy fees may be waived, or exemptions made is when mutually agreed upon by both parties in the booking agreement and Tutti. We encourage both parties in booking agreements to communicate and work through any potential scheduling issues or cancellations directly and immediately. This ensures a mutually beneficial outcome in a timely manner. In the event that a cancellation needs to be made, please also immediately notify email@example.com.
Tutti Initiated Cancellations
In the event of extenuating circumstances, Tutti may decide to cancel a booking and initiate a refund to both parties in accordance with the Booking Cancellation Policy outlined above. These circumstances may include knowledge of potential illegal activity or harm, risk or safety concerns, violation of Community Guidelines, or any other extenuating circumstance.
When approved by both Tutti and all parties in the booking agreement, a booking may be rescheduled if mutually agreed upon. The rescheduled booking must be the same duration as the original confirmed booking and also mutually agreed upon in a time period that complies with the above Cancellation Policy.
Cancellation Policy Exemptions
When approved by both parties in the booking agreement and Tutti, the cancellation policy fees may be waived. We encourage both parties in booking agreements to communicate and work through any potential scheduling issues or cancellations directly and immediately. This ensures a mutually beneficial outcome in a timely manner. In the event that a cancellation needs to be made, please also immediately notify firstname.lastname@example.org .
GDPR Compliance Policy
Effective date: November 7th, 2018
This Policy on the General Data Protection Regulation (GDPR), applies to only those Users based in the European Union (EU) member states and the United Kingdom, or who are subject to EU law in relation to personal data we collect from them.
The GDPR is the new comprehensive EU legislation on the protection of personal data and its free movement, which came into effect on May 25, 2018. The law intends to create uniform data privacy and protection laws throughout the EU member states and clarify, strengthen and elevate the rights of EU citizens and residents in relation to protecting their personal information. The GDPR applies to us in relation to any offers of products and services we make to you and any personal data we collect from you.
The information that is protected by the GDPR is “personal” and “sensitive personal” data. Personal data includes information such as your name, mailing address, e-mail address, financial information, photos and videos and online identifiers such as IP address and cookies.
GDPR requires that we follow privacy principles outlined in Article 5 of the GDPR and comply with at least one of the personal data processing conditions (see Privacy Principles and Personal Data Processing Conditions, below).
We generally do not collect sensitive personal data which includes, without limitation, information such as racial or ethnic origin, political opinions, religious, or philosophical beliefs, trade union membership, genetic, biometric and health data. GDPR requires that if we did or if we do, we should follow privacy principles outlined in Article 9 of the GDPR and comply with at least one of the personal data processing conditions relevant to sensitive personal data.
The six (6) privacy principles we must comply with in relation to your personal data are: (i) the collection must be processed lawfully, fairly and in a transparent manner; (ii) collection of personal data must be for specific, explicit and legitimate purposes, and not further processed in a manner that is incompatible with those purposes; (iii) collected personal data must be minimised to that which is adequate and relevant for the purpose for which it is processed; (iv) collected personal data must be accurate, and where necessary, kept up to date; (v) the personal data collected must be kept only for as long as is necessary for the purpose for which the data collected are processed, and removed thereafter; and (vi) the personal data collected must be processed in a manner that ensures appropriate security of the personal data.
Personal Data Processing Conditions
Personal data processing under the GDPR must satisfy at least one of the following conditions: (i) your consent must be obtained; (ii) the personal data must be necessary for the performance of a contract to which you are a party or as a preparatory step prior to entering into the contract; (iii) the personal data processing is necessary for compliance with a legal obligation; (iv) the personal data processing is necessary to protect your vital interests or of another person; (v) the processing is necessary for the performance of a task carried out in the public interest or in the exercise of official authority vested in us; and (vi) processing is necessary for the purpose of legitimate interest pursued by us or a third party, except when such interests are overridden by your rights and freedoms.
As your personal data controller, we are required to conduct data privacy impact assessments, obtain appropriate consent from you (which consent you may withdraw at any time) before collecting your personal data, implement privacy by design (as explained below), and to respect the eight (8) rights of users.
Data Privacy Impact Assessments
In order to continually safeguard the protection of your data, when necessary, as determined at our discretion, we will conduct data processing impact assessments to evaluate our data protection processes and systems with an outlook toward perpetual improvement.
Going forward, in such situations where we shall be requesting (i) your personal data such as your name, e-mail address or date of birth, afresh or for the first time, we shall request your clear, unambiguous affirmative consent beforehand, and (ii) your sensitive personal data afresh or for the first time, we shall request your explicit consent.
Privacy By Design
Your Data Rights
The eight (8) rights that you as the user have under the GDPR with regards to when your personal information is collected, include, the right (i) to receive transparent information about data processes; (ii) of access to one’s own personal data; (iii) of correction and amendment of personal data; (iv) to expunge personal data; (v) to curtail and restrict personal data processing; (vi) to use personal data for other purposes; (vii) to objection of the processing of personal data; and (viii) in relation to protection of personal data from automation processes.
Data Processor Requirements Under the GDPR
We utilise the services of certain data processors such as Google Analytics. In some respects, we may be considered as acting as a data processor. The GDPR recognises the responsibility of data processors to maintain, secure and process collected personal data. Going forward, our data processors will be required to (i) keep and maintain written records for such data processing they carry out for us, (ii) put in place appropriate security measures in relation to the protection of your personal data, and (iii) notify us as soon as possible of any data breaches that occur, which information we are in turn required to pass on to you. To the extent that, at any time or from time to time, we may be considered to be acting as data processors, we shall endeavour to comply with this requirement.
In case you have any questions regarding your personal data and the application of the GDPR, please contact us email@example.com and we shall be happy to assist you.